Other agencies


Grief and bereavement

1800 222 220


Advice and advocacy

1800 700 600

Dementia Support Australia


1800 699 799


Trauma support

Australian Centre for Grief and Bereavement

Grief and bereavement

Many senior Australians may be experiencing grief, loss or bereavement because of COVID-19 impacts.

It’s ok to seek help, grief, loss and bereavement support services are available. Connect and call 1800 222 200 for phone counselling, visit for resources or to find a bereavement practitioner. Download the ‘My Grief’ app for advice on supporting a loved one.

Dementia Support Australia

Dementia behaviour support

Aged care residents living with dementia may have changed behaviours because of COVID-19 restrictions.

Specialised engagement consultants, clinical support, plans and strategies, advice and information services are available 24 hours a day across Australia.

Need help managing changed behaviours? Call 1800 699 799 or visit

Older Persons Advocacy Network (OPAN)

Advice and advocacy

OPAN is independent of the government and aged care providers. The network provides free and confidential aged care advocacy, COVID-19 advice and referral services. Connect on 1800 700 600 or visit for free and confidential advocacy and advice

Phoenix Australia

Trauma resources

COVID-19 may have exposed old or new emotional trauma. While some people recover, others may develop mental health problems and need help.

Phoenix Australia offers information and tools to support those affected by traumatic experiences, and for those who care for them. Resources include information on trauma and grief for older people, their families and carers. Fact sheets, webinars and training is also available for the aged care workforce and managers.

Need help? Seek it:

Open Arms

Veterans and families counselling

Open Arms provide mental health and wellbeing support for current and ex-serving Australian Defence Force personnel and their families. You can contact them anytime for crisis support - they are available 24 hours a day.

Call Open Arms on 1800 011 046 or visit:

MensLine Australia

Relationship advice for men

MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.

If you need support call their counselling team on 1300 78 99 78 or visit:

Kids Helpline

Kids Helpline contact

Kids Helpline provides a free, private and confidential phone and online counselling service for young people aged 5 to 25. The service is available 24 hours a day from anywhere in Australia.

If you do need help, call 1800 55 1800 or visit:

Beyond Blue

Beyond Blue Coronavirus mental wellbeing support service

Beyond Blue are providing information, advice and strategies to help you manage your wellbeing and mental health during the COVID-19 pandemic.

Hotline 1800 55 1800 or visit:


Crisis support services

Contact Lifeline for support if you are experiencing a personal crisis or have suicidal thoughts. You can call them 24 hours a day, 7 days a week from anywhere in Australia.

Lifeline 24-hour crisis line 131 114 or visit their website

Fact Sheets

With rapidly increasing death tolls, profound changes to funeral practices, record-breaking job losses and increasing social isolation, the community is grappling with making sense of these seismic changes in their lives. With this crises producing distress and anxiety through our communities, now it is the time to educate the public on grief and bereavement related to COVID-19 and the unprecedented reactions this virus is going to cause across the world. The Australian Centre for Grief and Bereavement have put together these resources to share how bereavement and grief may be affected by this pandemic.

View fact sheets

My Grief App

MyGrief app provides 24-hour online access to information, tools and resources to support a bereaved person, as well as tailored and practical strategies for anyone who is supporting someone in the midst of bereavement.

MyGrief app is a free, easy to use, convenient and confidential support tool.

Download the My Grief App